When we buy goods through the Net, we often find that apparently attractive deals in fact
provide illusory savings. It's the "hidden charges" that do it.
You know:
Shipping charges
Extra per item delivery charges
Extra order fulfilment charges
Charges for Sales Tax
Added fees for split orders
Of course this is nothing new.
Goods sold by direct mail have always carried these sorts of costs, but they are easier to
spot in a print ad or mailer than on web pages. There the "extras" may be concealed until the
very end of the purchasing process (after you've entered all the personal delivery and credit information)
and in some cases it is impossible to get a total until you have submitted the order.
At that point the hapless customer is faced with accepting the extras or canceling and wasting valuable time.
For a long time we have voted against these "marketing tactics" by not ordering from organizations
who hide elements of their pricing.
So when we started selling through the Web in 1995 we vowed to avoid these "bait and
switch" tactics and created a pricing structure with no hidden extras.
Shipping Honesty
Please review our honest shipping information on our Delivery and Payment page
Others will claim ever faster shipping capability. In truth, we are all in the hands of UPS/Fedex/Airborne and rely on their
service levels. If timing is critical for you then e-mail us at open.com@pobox.com to get an honest estimate of delivery timing
on the books you want. We will do our very best to meet your requirements at our delivery-inclusive prices.
