12 Steps to Success Through Service
Author: Hopson, Barrie; Author: Scally, Mike
New ed; Paperback; Illustrations
181 pages
Published: January 2000
Management Books 2000 Ltd
ISBN: 1852523409
This item non-returnable. Order may not be canceled.

Second edition. Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.



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