At Your Service; Author: Becker, Hal; Illustrator: Tennant, Rich; Paperback

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At Your Service

Author: Becker, Hal; Illustrator: Tennant, Rich
Paperback; Illustrations
280 pages
Published: September 1998
John Wiley and Sons Ltd
ISBN: 0471255424
This item non-returnable. Order may not be canceled.

Calamities, catastrophies and other curiosities of Customer Service, this book contains no less than fifty horror stories of real-life customer service.This aims to be a humourous approach to the exploration of customer service. It features 50 examples from both large and small companies. The author highlights the essential ingredients of customer service and lists the ten companies that have impressed him the most.

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