Achieve Lasting Process Improvement: Reach Six Sigma Goals Without The Pain; Author: Lientz, Bennet P.; Author: Rea, Kathryn P.; Hardback; Book

Author: Lientz, Bennet P.; Author: Rea, Kathryn P.
Hardback; Book
352 pages
Published: July 2002
Harcourt Publishers Ltd, a subsidiary of Harcourt International Ltd
ISBN: 0124499848

The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. Theauthors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.Although there have been many new process improvement methods over the past few decades, these methods have had limited success, and this text aims to offer a commonsense, jargon-free, proven method of improving business processes regardless of the size, location, and nature of the organization.