Big Book Of Customer Service Training Games: Quick, Fun Activities For Training Customer Service Reps, Salespeople And Anyone Else Who Deals With; Author: Carlaw, Peggy; Joint Author: Deming, Vasudha Kathleen; Paperback; Big book / giant book

Author: Carlaw, Peggy; Joint Author: Deming, Vasudha Kathleen
Paperback; Big book / giant book; Illustrations
224 pages
Published: October 1998
McGraw-Hill Education - Europe
ISBN: 0070779740

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.This text is designed for anyone who manages front line service workers. It details engaging games that help to train flight attendants, salespeople, customer service reps, help desk personnel and others. Most of the games take 15-30 minutes and include reproducible handouts.